Crazy times!

[sparky216]

[QUOTE=Joeprunc;254748]Unfortunately I've never purchased any new boats, actually I've only owned the one I've got and its over 15 years old. QUOTE]

Dude, you don't know what your missing.

15 yrs of payments

Immediate depreciation

No trade in value now


Life is good!


At least I have the boat I want.................for now

[yllw20]

this has become hypothetitical speculation. I think the comsumer should get the best deal to them. Why wouldn't a local dealer compete for one's business. Why is there a story on the front page about how well the 09's were received and allegedly selling, yet we are discussing deal's on 07,08 standing inventory. If one dealer is dumping old inventory why isn't the local dealer trying to bring it to his shop and selling it for price plus delivery (kinda like a dealer swap in the car business). Sounds illogical to me. Why would you get the customer running thru your business you can make just as much on the back end of service....let's be honest most dealers are charging around $100 hr for service work, but don't try to tell me the service tech is earning that....no it is going to cover the dealer cost for doing business (shop, tools, ins, etc.) I have seen our local bu dealer flusish on the fact they turn boats thru service timely and right. They don't even turn away other inboards, but you are to tell me a Dealer of my manufacturer would turn me away do to where i purchased or put me on the back of the list. Please anyone purchasing from another dealer and there local would threaten service, you should not take your boat there. Most motors today are made to be easily serviced... ie quick drain oil changes and such... most of us on this site do our own and are happy to help other due there maintenance.

Rant over done w/this post

[FIC]

this has become hypothetitical speculation. I think the comsumer should get the best deal to them. Why wouldn't a local dealer compete for one's business. Why is there a story on the front page about how well the 09's were received and allegedly selling, yet we are discussing deal's on 07,08 standing inventory. If one dealer is dumping old inventory why isn't the local dealer trying to bring it to his shop and selling it for price plus delivery (kinda like a dealer swap in the car business). Sounds illogical to me. Why would you get the customer running thru your business you can make just as much on the back end of service....let's be honest most dealers are charging around $100 hr for service work, but don't try to tell me the service tech is earning that....no it is going to cover the dealer cost for doing business (shop, tools, ins, etc.) I have seen our local bu dealer flusish on the fact they turn boats thru service timely and right. They don't even turn away other inboards, but you are to tell me a Dealer of my manufacturer would turn me away do to where i purchased or put me on the back of the list. Please anyone purchasing from another dealer and there local would threaten service, you should not take your boat there. Most motors today are made to be easily serviced... ie quick drain oil changes and such... most of us on this site do our own and are happy to help other due there maintenance.

Rant over done w/this post

I cant speak for other dealers but what I am talking about is boats sold into territory that selling dealer never called to let you know they had a deal going on , and they sold a comparable boat which you had in inventory for less than you paid for said boat, and said custormer was your custormer that you done all the leg work on and money spent for said leg work, and than this custormer tells selling dealer that he or she lives in their territory, buys said boat and wants us to handle all of there issues when other dealer is only 2hrs away, versus us 15min away , again I say why should I have to loose money to take care of problems and no you will not recuperate in service or warranty the ammount lost for years. Im not picking on anybody for buying eleswhere Im just saying there is a price to be paid for actions. If as a dealer you allow this to happen than guess what , when the next purchase comes along , they will call selling dealer and try to get another deal , and when talking to their friends will say hey when your ready to buy a boat call this dealer he will under cut the local guy and you can still get it fixed over here.

[illiniboarder88]

How exactly is warranty work paid for? Does the dealer just bill Tige hourly, or is there a set price Tige pays the dealer for each problem? Also, does Tige, Malibu, MC, etc. offer the warranty on their engines, or does PCM, Merc., etc?

[MoneyPity]

I cant speak for other dealers but what I am talking about is boats sold into territory that selling dealer never called to let you know they had a deal going on , and they sold a comparable boat which you had in inventory for less than you paid for said boat, and said custormer was your custormer that you done all the leg work on and money spent for said leg work, and than this custormer tells selling dealer that he or she lives in their territory, buys said boat and wants us to handle all of there issues when other dealer is only 2hrs away, versus us 15min away , again I say why should I have to loose money to take care of problems and no you will not recuperate in service or warranty the ammount lost for years. Im not picking on anybody for buying eleswhere Im just saying there is a price to be paid for actions. If as a dealer you allow this to happen than guess what , when the next purchase comes along , they will call selling dealer and try to get another deal , and when talking to their friends will say hey when your ready to buy a boat call this dealer he will under cut the local guy and you can still get it fixed over here.

Are you saying that the reimbursement to a dealer from Tige for warranty work on a boat sold by say my selling dealer 175 miles away that you will lose money on the warranty service if for some reason?

If the buyer on a new boat does not give you a chance to compete on the sale that is not very good buyers ethics but it happens every day. Wouldn't be nice that the playing field was level where all dealers had same overhead on their facility, service department and other aspects but that is not the case. No haggle stickers in boat business will not exist.

Going back to the issue I am having difficulty with is the warranty service and back of line if boat was bought elsewhere or refusing to do service.
Let's turn my purcahse and concerns around. Because I am at my dads summer house every weekend I saw a new Tige dealer in Syracuse Indianna (near Barts WaterSports)and fell in love with my candy corn colored boat and bought it there. For some reason (a Speedset surging fubar) I needed service but the soonest I could get it worked was 2 months away at the dealer I bought from because they were not equiped to handle the service volume on Tige and two other brands so I decided to get warranty work 47 miles from my house at a dealer in Southern Wisconsin. Let's say Reeds did a bang up job and found 5 other issues and corrected them under warranty.

Does these mean that Reeds could loose money doing the waranty repairs for a Tige bought at another dealer? If so this is insane.

In the service industry soliciting service work any way possible using flyers, ads and other marketing to get Marina/Dealer name on the street to pick up any sercice work you could to build a customer base happy with your work and when the time came they would see if they could work on competetively and get the follow-up sales. While doing service work they build a relationship with the customer hopefully building trust when it came to selling a new boat to the prospective buyer they already have invested in the costly relationshp.. In the mean time by doing service work on a timely quality basis and treating customers the same whether they sold them the boat or not will build a good residual service business that may not cover all of the dealers overhead but will contribute to bottom line so I can't see why a dealer would turn down warranty work or any for that matter. my

In my case I have no Tige dealer defined for my area so IMO it should not matter where I buy or look for service. I have choosen Reeds but in any emergency it would be nice if I could count on any Tige dealer. This post is getting redundant so I will move on.

[JWALK]

JWALK:

So let me see if I understand this situation... I, who live in St. George, am in your marketing area, 4 hours away from you, even though I am only an hour and a half away from another dealer.

If I am to have warranty work, do I have to bring it to you?

If I want to buy a new boat, am I obligated to buy it from you?

If I am completely satisfied with the service that I bought my tige from, why can't I keep on using him and buying from him in the future? After all, and no offense is intended here, he has been a Tige dealer for a longer period of time than you and I have been happy with his service.

You mentioned that you pick up and deliver boats for service, so does that mean that you will drive to St. George to pick it up?

I will absolutely come to St. G for you. In a very timely manner. The dealer in NV is amazing at service, but as far as I know, buying a boat from him is not an option any more. We actually purchased his old inventory from him last season. I will check the date but I know we are making a trip there to winterize a few Tiges after THX day. If its warranty work you need, call me and I will be down to pick up your boat. I know that we are a spread out state but we do not register enough boats justify two dealers like a lot of these states do.

[LovinPowell]

I will absolutely come to St. G for you. In a very timely manner. The dealer in NV is amazing at service, but as far as I know, buying a boat from him is not an option any more. We actually purchased his old inventory from him last season. I will check the date but I know we are making a trip there to winterize a few Tiges after THX day. If its warranty work you need, call me and I will be down to pick up your boat. I know that we are a spread out state but we do not register enough boats justify two dealers like a lot of these states do.

My maintenance questions are hypothetical at the moment. Fortunately I don't have any needs at the moment. I use the boat throughout the winter so I don't winterize. I came by your shop once while in Salt Lake but you were closed. I will try to stop by sometime when I'm in your area.

[gstauffer]

Why not do a forum poll?

Which is more important?

Great Service or Great Price:

With a follow up question:

Would you be willing to pay a little more for your boat if you knew for a fact the service after the sale was excellent?

[xpjim1]

The dealer in NV is amazing at service, but as far as I know, buying a boat from him is not an option any more. .

Why is it not an option anymore? He is still a Tige dealer. I spoke with him last week and he was still selling Tige's

[Joeprunc]

Driving 4 hours to work on a customers boat, that is some great service. Do you (or a rep from your dealer) drive out to the customers house and work on it there? or tow it back to your dealer? What is the time frame of getting warranty work done on a boat? Just trying to get a better feel of the whole situation.

It sounds like you are providing a great service, but if I'm comprehending all this correctly it sounds like there is only one Tige dealer in Utah. Aren't you essentially creating a monopoly if a resident can only buy a new Tige from your dealer?

Again I'm not trying to be rude...I'm just trying to understand the whole situation.

[dogbert]

It sounds like you are providing a great service, but if I'm comprehending all this correctly it sounds like there is only one Tige dealer in Utah. Aren't you essentially creating a monopoly if a resident can only buy a new Tige from your dealer?

Again I'm not trying to be rude...I'm just trying to understand the whole situation.

No, not rude at all. You have to understand that the Towboat market is a very small niche of the overall boat market and Tige is just one player in that market. After all, you are talking about $60K+ boats that are used for specialized watersports. This would be analogous to the high end performance car market, like Ferrari, Lotus, Lambourghini, etc. You're not going to find may dealers of these and then only in the areas that would support that.

[dogbert]

I know I opened a big door saying that and I WILL NOT say anything else about it so don't ask. That goes for everyone cause I won't say anything else. There are several guys on here that know what I am talking about. I will leave it at that.

Troublemaker

[JWALK]

I know he sold an 09 RZ2 back in August or September right after they were released. Last I checked he is still selling boats. Jason I guess TIGE pulled one over on you when they got you to take his old inventory. Now he orders the boats as he sells them. No flooring fees. No over head. Just profit I guess.

I would say that is not the most honest thing to do. But if TIGE allows it there is not much we can do about it. Maybe you can though.

I am certain you provide a better service than the Vegas dealer and you should be getting that business. I would address this with TIGE if it continues especially since they forced $200,000 + worth of boats on to you, that were on the Vegas Dealers show room. I don't think Vegas should be able to sale boats anymore. Just my opinion. I most certainly have to question some of the service work out of there.

I know I opened a big door saying that. I WILL NOT say anything else about it so don't ask. That goes for everyone cause I won't say anything else. There are several guys on here that know what I am talking about. I will leave it at that.

I certainly hope for your business Jason you are able to find buyers for those boats soon and get them off your floor. It has to be costing you a ton of money paying the flooring fees and such.

Trust me... this is not news to me. He has tried to sell boats to my own sales guys recently. Tige will do what they need to do soon hopefully. I can only trust they will Thanks for all the good stuff on this. I shall be moving on to bigger and funner topics. Plus it is almost time to focus on a couple of days of turkey.

As I said before... I am bad at this blogging stuff... please call me if any of you feel the need. I live for this stuff. The times are crap, those of us with a boat are lucky and need to go out and use them so we feel better.

[chpthril]

I know he sold an 09 RZ2 back in August or September right after they were released. Last I checked he is still selling boats. Jason I guess TIGE pulled one over on you when they got you to take his old inventory. Now he orders the boats as he sells them. No flooring fees. No over head. Just profit I guess.

I would say that is not the most honest thing to do. But if TIGE allows it there is not much we can do about it. Maybe you can though.

I am certain you provide a better service than the Vegas dealer and you should be getting that business. I would address this with TIGE if it continues especially since they forced $200,000 + worth of boats on to you, that were on the Vegas Dealers show room. I don't think Vegas should be able to sale boats anymore. Just my opinion. I most certainly have to question some of the service work out of there.

I know I opened a big door saying that. I WILL NOT say anything else about it so don't ask. That goes for everyone cause I won't say anything else. There are several guys on here that know what I am talking about. I will leave it at that.

I certainly hope for your business Jason you are able to find buyers for those boats soon and get them off your floor. It has to be costing you a ton of money paying the flooring fees and such.

I think your post is uncalled for, you are not a customer of Boats of Nevada, now The Boat Shop, so I dont know what you problem with him is! This is the 3rd Tige dealer you have bashed publicly on this forum since joining, I dont understand why Sorry if this offends you.

[xpjim1]

Sorry for my off topic rant

The dealer in NV is amazing at service, but as far as I know, buying a boat from him is not an option any more.

I think you know that The Boat Shop is still selling boats. Your comments now make you sound like just another saleperson.

Jason I guess TIGE pulled one over on you when they got you to take his old inventory..

I would address this with TIGE if it continues especially since they forced $200,000 + worth of boats on to you, that were on the Vegas Dealers show room.

We actually purchased his old inventory from him last season.

They purchased the inventory or it was forced on them. I believe the owners of Wasatch knew their options, Not sure what business of yours that is. Again this is between Tige and their dealer.

Now he orders the boats as he sells them. No flooring fees. No over head. Just profit I guess.
I would say that is not the most honest thing to do.

Is not this the same thing you do with CWB and Wetsounds.. I have benefitted from you on this but it seems like the brick and mortar businesses would have the same complaint against you. Not sure where you get off calling this dishonest. Again isn't this between Tige and their dealer

I am certain you provide a better service than the Vegas dealer and you should be getting that business.

My boat will never be serviced there and they definately will not be getting my business. How are you certain they provide a better service?

I don't think Vegas should be able to sale boats anymore. Just my opinion.

Again what business is this of yours. I guess your entitled to your opinion but in my opinion I think you should keep them to yourself.

I most certainly have to question some of the service work out of there.

When did you have your boat worked on there. I can say the same about you when at the reunion in 07 you gave me bad advice on my boat.

I can only think you have some other motive for this post.

AND USED BY XPJIM1: I know I opened a big door saying that. I WILL NOT say anything else about it so don't ask. That goes for everyone cause I won't say anything else. There are several guys on here that know what I am talking about. I will leave it at that. .

I guess I will end with your above remark since it says it so well