Service Problems!!!!

[LovinPowell]

These threads make me appreciate Tige_Matt.

Thanks Tige_Matt.

[dogbert]

I'd be pretty frustrated right now so you have a right to be upset.

When I took delivery on my boat it looked terrible. There was dirt everywhere, the ignition switch fell apart (after the dealer replaced the dash because they ordered the wrong one) and the swim platform needed to be cleaned.

I stewed for a while and then decided that this was and went to talk to the owner. I related my experience with my previous boat purchase, where it cost me less than 1/3 of the Tige's price, but the dealer made me think I was his most important customer and delivered the boat in immaculate condition (all waxed up, clean and ready to go with all my accessories loaded and stowed). Del Waters (owner of the Ski Dock) then asked me what I thought would make it right and I told him to prepare the boat the way he would want to take delivery of it. When I got it back a 3 hours later, it was immaculate.

Since then, whenever there's been an issue, they've taken great care of me and I've referred a few of my friends to them.

So, to make a long story short, I'd schedule a face-to-face with the owner (I've met him and he's a good guy) and tell him about your situation. Make sure you have a solution in mind that's reasonable and relate this to him. Find out if there are any issues on his end that are holding him up and work from there. If the dealer thinks you're easy to work with, they'll usually go the extra mile. I'd also get to know the service manager pretty well. It really helps when they know who you are and that they view you as a reasonable person. My service manager goes out of his way to squeeze me in because whenever I do have an issue, I go in there with the expectation that they are busy and won't be able to help me right away. I explain my situation and I'm always pleasantly surprised when my boat is delivered sooner than I had expected.

Just my , your mileage may vary...

[da.bell]

Make sure you have a solution in mind that's reasonable ...

Wanted to point what Dog suggested because you are NOT going to get everything you wanted. Make it reasonable and they will alway respect your wishes.

[dogbert]

Wanted to point what Dog suggested because you are NOT going to get everything you wanted. Make it reasonable and they will alway respect your wishes.

[Jason B]

I would not go back. The "we'll call ya" routine is my biggeest pet peeve. I don't give second chances when I get that horse sh!t. Next!!

[tcfire226]

I'd be pretty frustrated right now so you have a right to be upset.

When I took delivery on my boat it looked terrible. There was dirt everywhere, the ignition switch fell apart (after the dealer replaced the dash because they ordered the wrong one) and the swim platform needed to be cleaned.

I stewed for a while and then decided that this was and went to talk to the owner. I related my experience with my previous boat purchase, where it cost me less than 1/3 of the Tige's price, but the dealer made me think I was his most important customer and delivered the boat in immaculate condition (all waxed up, clean and ready to go with all my accessories loaded and stowed). Del Waters (owner of the Ski Dock) then asked me what I thought would make it right and I told him to prepare the boat the way he would want to take delivery of it. When I got it back a 3 hours later, it was immaculate.

Since then, whenever there's been an issue, they've taken great care of me and I've referred a few of my friends to them.

So, to make a long story short, I'd schedule a face-to-face with the owner (I've met him and he's a good guy) and tell him about your situation. Make sure you have a solution in mind that's reasonable and relate this to him. Find out if there are any issues on his end that are holding him up and work from there. If the dealer thinks you're easy to work with, they'll usually go the extra mile. I'd also get to know the service manager pretty well. It really helps when they know who you are and that they view you as a reasonable person. My service manager goes out of his way to squeeze me in because whenever I do have an issue, I go in there with the expectation that they are busy and won't be able to help me right away. I explain my situation and I'm always pleasantly surprised when my boat is delivered sooner than I had expected.

Just my , your mileage may vary...

Thanks Dog for your comments. Like I said, I will give them the benifit of the doubt and if I don't hear from them by thursday then D-day it is. I still owe them for the winterzation, 20 hour check up, and now.....the summerization. Do you think it would be reasonable to ask them to throw the summerizatin in for free???? I have to take what I can get. lol

[da.bell]

If you are only asking for the summerization, then yes, I would say that is reasonable. It doesn't cost them a lot of money to do that in the first place. They just charge their customers up the .... to have it done.

[dogbert]

I would not go back. The "we'll call ya" routine is my biggeest pet peeve. I don't give second chances when I get that horse sh!t. Next!!

Normally I would agree with you, but he's not going to have a lot of options. His best bet is to establish a good relationship with the dealer. If the dealer still doesn't cooperate, then it's time to talk to Tige.

[Jason B]

I was under the impression TX is chock full of Tige dealers.

[dogbert]

Well, there's one in Houston, one in Austin and one outside of Dallas. Who wants to drive 3+ hours to their Tige dealer if they can avoid it?

[talltigeguy]

It's about a 45 minute drive for me, but like you said, its getting to the point of a come to Jesus meeting. lol I'm going to give it till tomorrow, if I don't hear anything back by then, I will be down there Thursday morning for a revival!!!!

AMEN brother! Sounds like you have reason to be upset.

I am sure they are unhappy about being badmouthed online...but that is what is bound to happen when you keep a guy's boat for 5 months.

[TigeDuner]

If you can't get a rersponse from the dealer, how about Tige HQ?
Also, did you get a commitment from them when you dropped it off when it would be finished? 5 months just doesn't sound right.
Good luck though, Tige will make it right.

[tcfire226]

If you can't get a rersponse from the dealer, how about Tige HQ?
Also, did you get a commitment from them when you dropped it off when it would be finished? 5 months just doesn't sound right.
Good luck though, Tige will make it right.

No, I never got a commitment, cause Lord knows I didn't think they would take 5 months, maybe a month, but not 5. I never got a phone call today, I called to talk to the Manager and they said he was not available, so I asked to talk to the service Manager, and of course he was on the other line. They took my name and phone number and that was at 4 pm. Of course, no return call.....nothing. Just wait until tomorrow I guess.

[TigeDuner]

Sucks. I can't imagine a dealer acting that way.
Tige Perfromance Boats in Phoenix will get you either the Owner, service manager, or even the Owner's son just by asking. I suppose we are lucky to have Charlie and Company here in AZ.
And it wouldn't take them 5 months, probably more like 5 days-and thats if they are swamped.

It will happen, but it sounds like it is time for a roadtrip.

[kana12]

so where exactly is your boat what dealership?