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Thread: Tige Customer service....AMAZING!

  1. #1
    Join Date
    Feb 2004
    Location
    Overland Park
    Age
    41
    Posts
    601
    Boat
    2006 24ve

    Tige Customer service....AMAZING!

    Had to share a recent story with my fellow Tige Owners.

    My family and I decided to start the season early and trailered our boat down to Lake Travis, TX from Overland Park, KS. Long tow but totally worth it. We launched the boat Sunday March 15th and got all ready to get our first sets in of the season. Got my daughter up and oh my god the GSA plates didn't do anything. We have a very early build 2020 25ZX. We checked fuses and corrected everything that we could find. I immediately called Jeff and Joe at Performance Marine Lake of the Ozarks. They walked through the fuses with us and got us into demo mode at the dock. They also got in touch with Justin at Tige in Abilene. He figured out the issue in about 5 seconds. We had a 40 amp breaker as we were an early build and they switched that to an 80amp breaker. We got extra fuses and it kept blowing. Justin walked us through a temporary band aid where we bypassed the fuse that was blowing and boom tabs worked fine. He told us use the boat and I'll be there tomorrow with the proper fix.

    Justin drove all the way from Abilene to fix our boat at the dock on Lake Travis. We couldn't thank him and Tige enough for going way out of their way to make our surf trip amazing. I don't know of any other company that would go to that level of service for their customer!

    We had a huge surprise for our kids planned for that Thursday, Ashley Kidd was coming on our boat to teach lessons all afternoon!

    So huge thanks to Joe and Jeff at Performance and Justin at Tige HQ for making our week amazing.

    AshleyKiddandFam.jpg

  2. #2
    Join Date
    Jan 2011
    Location
    Grand Lake, Oklahoma
    Age
    61
    Posts
    4,981
    Boat
    2007 24ve
    I had to deal with the factory over a warranty issue they were fantastic to work with. They took care of the problem and sent me out as a very satisfied and loyal customer. When is discussion goes out about which brand of boat to buy it also comes out that you want good dealer support as well as Factory support and tige definitely hits the mark doing that
    Wake Up or Stay On Shore!

  3. #3
    Join Date
    Jul 2012
    Location
    Henderson, NV
    Posts
    1,004
    Boat
    '14 Z3
    Justin aka Kool aid is the bomb.....
    he has been a world of help for us on our z3 answering stupid questions and some upholstery issues....

    this reason makes me feel great that we are still in the tige family.
    2012 22ve.. RIP 4/17
    2014 Z3.. Surf away

  4. #4
    Join Date
    Nov 2018
    Posts
    169
    Boat
    2007 22VE
    Yah, on a scale of one to awesome, Justin is way on the right. Was super helpful even when I was buying an older boat. It gives you reason to keep it in the family!!

    Also, hope we treated you well in ATX man. It’s been beautiful out here!


    Sent from my iPhone using Tapatalk

  5. #5
    Thank you gentlemen! I try to help in any way that I can. Glad yall had a wonderful week in Austin!
    Oh Yeah!

  6. Now that's a different level of customer service and dedication!

  7. #7
    damn, ashley kidd as a surprise for your kids is amazing, how'd you pull that off??

  8. #8
    Join Date
    Oct 2014
    Location
    Houston, Texas
    Age
    34
    Posts
    200
    Boat
    '19 RZX3, '17 RZX3; '15 Z3 w/AVX
    Great support, always. Love to hear the trip was awesome and I'm sure you're loving your new boat! Post a pic!
    -Brandon Lucas
    Houston, Tx

  9. #9
    Join Date
    Feb 2004
    Location
    Overland Park
    Age
    41
    Posts
    601
    Boat
    2006 24ve
    Quote Originally Posted by jtryon View Post
    damn, ashley kidd as a surprise for your kids is amazing, how'd you pull that off??
    Honestly I just emailed her. It costs some coin but well worth the experience!

  10. #10
    Join Date
    Feb 2004
    Location
    Overland Park
    Age
    41
    Posts
    601
    Boat
    2006 24ve
    Quote Originally Posted by BLucas86 View Post
    Great support, always. Love to hear the trip was awesome and I'm sure you're loving your new boat! Post a pic!
    Boat pics

    IMG_1960.JPG

    202025ZX.jpg

  11. Looks like everyone had a great time!

  12. #12
    Join Date
    May 2014
    Location
    Vancouver Island, BC, Canada
    Posts
    1,602
    Boat
    2016 RZX3, 2014 R20 with taps 3
    Awesome, congrats on the new boat and once again some amazing service from the factory guys.

    That’s super cool that you had Ashley come out on the boat, did you get to see her ride? The first time I got to go out with a pro rider opened up a whole other world of surfing for me.

  13. #13
    Join Date
    Feb 2004
    Location
    Overland Park
    Age
    41
    Posts
    601
    Boat
    2006 24ve
    Quote Originally Posted by bsreid View Post
    Awesome, congrats on the new boat and once again some amazing service from the factory guys.

    That’s super cool that you had Ashley come out on the boat, did you get to see her ride? The first time I got to go out with a pro rider opened up a whole other world of surfing for me.
    Yeah she rode behind our boat, it was pretty amazing. The power that girl can generate is absolutely crazy.

  14. #14
    Join Date
    Feb 2004
    Location
    St. George, Utah
    Posts
    5,469
    Boat
    2019 25 LSV, 2016, 2015 G23, Malibu 247, X45, 2005 24V, 2002 21V
    I appreciate Kool-Aid and his insights, and I don't even own a Tige anymore.

    To play devil's advocate, shouldn't the breaker be a recall item? They obviously knew before you used the boat that the 40 amp breaker is a problem.
    Be excellent to one another.

  15. #15
    Join Date
    Feb 2004
    Location
    Overland Park
    Age
    41
    Posts
    601
    Boat
    2006 24ve
    Quote Originally Posted by talltigeguy View Post
    I appreciate Kool-Aid and his insights, and I don't even own a Tige anymore.

    To play devil's advocate, shouldn't the breaker be a recall item? They obviously knew before you used the boat that the 40 amp breaker is a problem.
    We bought one of this first 2020 25ZX boats that went through production. The boat worked flawlessly for the 70 plus hours we put on it from August 7th until our season was done mid October. Our boat was on our lift at our dock over the winter. That being said our season here in Kansas and Missouri doesn't really start till May. Justin did say that they recalled that breaker and Perfomance would have replaced it before our season started, we just happened to get it out really early for around here.

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