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Thread: Tige Customer service....AMAZING!

  1. #1
    Join Date
    Feb 2004
    Location
    Overland Park
    Age
    41
    Posts
    596
    Boat
    2006 24ve

    Tige Customer service....AMAZING!

    Had to share a recent story with my fellow Tige Owners.

    My family and I decided to start the season early and trailered our boat down to Lake Travis, TX from Overland Park, KS. Long tow but totally worth it. We launched the boat Sunday March 15th and got all ready to get our first sets in of the season. Got my daughter up and oh my god the GSA plates didn't do anything. We have a very early build 2020 25ZX. We checked fuses and corrected everything that we could find. I immediately called Jeff and Joe at Performance Marine Lake of the Ozarks. They walked through the fuses with us and got us into demo mode at the dock. They also got in touch with Justin at Tige in Abilene. He figured out the issue in about 5 seconds. We had a 40 amp breaker as we were an early build and they switched that to an 80amp breaker. We got extra fuses and it kept blowing. Justin walked us through a temporary band aid where we bypassed the fuse that was blowing and boom tabs worked fine. He told us use the boat and I'll be there tomorrow with the proper fix.

    Justin drove all the way from Abilene to fix our boat at the dock on Lake Travis. We couldn't thank him and Tige enough for going way out of their way to make our surf trip amazing. I don't know of any other company that would go to that level of service for their customer!

    We had a huge surprise for our kids planned for that Thursday, Ashley Kidd was coming on our boat to teach lessons all afternoon!

    So huge thanks to Joe and Jeff at Performance and Justin at Tige HQ for making our week amazing.

    AshleyKiddandFam.jpg

  2. #2
    Join Date
    Jan 2011
    Location
    Grand Lake, Oklahoma
    Age
    61
    Posts
    4,977
    Boat
    2007 24ve
    I had to deal with the factory over a warranty issue they were fantastic to work with. They took care of the problem and sent me out as a very satisfied and loyal customer. When is discussion goes out about which brand of boat to buy it also comes out that you want good dealer support as well as Factory support and tige definitely hits the mark doing that
    Wake Up or Stay On Shore!

  3. #3
    Join Date
    Jul 2012
    Location
    Henderson, NV
    Posts
    998
    Boat
    '14 Z3
    Justin aka Kool aid is the bomb.....
    he has been a world of help for us on our z3 answering stupid questions and some upholstery issues....

    this reason makes me feel great that we are still in the tige family.
    2012 22ve.. RIP 4/17
    2014 Z3.. Surf away

  4. #4
    Join Date
    Nov 2018
    Posts
    159
    Boat
    2007 22VE
    Yah, on a scale of one to awesome, Justin is way on the right. Was super helpful even when I was buying an older boat. It gives you reason to keep it in the family!!

    Also, hope we treated you well in ATX man. It’s been beautiful out here!


    Sent from my iPhone using Tapatalk

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