SpeedSet dropping out

[Duncan]

We have had several glitches with SpeedSet on our '09 RZ2.

A week ago, the SpeedSet display would remain up even after the SpeedSet switch was turned off (i.e., the display would not reset to Depth, which is our default). That issue has not been replicated except for those two days.

This weekend, the SpeedSet would periodically drop off. The screen would drop to Depth (i.e., default) even with the SpeedSet switch in the on position. Toggling the SpeedSet switch had no effect. Turning the engine to off (not acc), turning the SpeedSet switch off, restarting the engine, and turning SpeedSet switch back on brought it back up.

Our SpeedSet has always surged several MPH over the set and then come back down. I am on the 409HP and an Acme 537 prop (with 1235 ordered). I have read on TO that others '09 SpeedSet locks right in without surge. I get around the surge by not dropping the hammer (but would like to just drop the hammer). I wonder if this is an engine/prop combination issue. Will see with new prop.

Also the blower stopped working last night (guessing a loose connection from the fuel flow meter install or a bad switch). All other switches on the panel work fine.

Anyone with an '09 having similar SpeedSet issues? Does the system have firmware updates?

Thanks!

[kerlee]

I have had the same exact problems.
1. speedset screen locking up and then having to turn off the ignition to reset, but the screen stays on for a few seconds
2. if you creep up slowly on the set speed but go over (overthrottle) then it won't lock into cruise and it is difficult to get it to re-capture even if you slow down and speed back up
3. I am able to push the throttle all the way down initially and it will catch pretty easy, although this is good for skiers and experienced wakeboarder, those learning and little kids can't take the "turbo" pull.
4. I have been able to leave the speedset on zero, get to cruising speed, hit the speedset button in the middle, wait to see the current speed locked in, then gingerly push the throttle down and hope it locks in
5. My boat is currently at the dealer for a week while we have some down lake time, they are going to "tweak" it as they have had this happen on their own Tige. I will let you know how it goes.
Kerlee

[Duncan]

I love TO. What an incredible resource everyone here is. Thanks for the feedback kerlee! :ro::ro::ro:

Who is your dealer?

[kerlee]

Gunnell's Marine
Great customer service

[ajholt7]

Mine has been going past the setpoint. Seems like it does it about every other time.

[Guapo]

Mine works fine 90% of the time, but from time to time the screen will go to "main" and it will stop working. So far all I need to do is turn the speedset off, put the boat in neutral and start over. I've never had to turn the boat off to reset it. It seems I can get anywhere from 6 to 12 good pulls and then this happens. Funny thing is it happened once surfing with my son...evidently surfing at 20mph isn't much fun:D

I'll be currious to see what others are seeing. Mine has been frustrating, but nothing like what you mention.

I am having an issue with one of my stock ballasts...I'll post a new thread for that.

[dingleberry]

I haven't had any problems with mine.

The first time out this year, I couldn't get it to work. Wife was complaining about the cold water, so I didn't take the time to troubleshoot it then (geez, she was wearing a drysuit, she should've been just fine to wait in the water while I fixed it :p). After I got home and thought for a minute, I realized that I had forgotten to switch on the speed set toggle switch. D'oh! :o

I do, however, need to figure out how to set rider presets. Haven't done that yet. Maybe the owner's manual will have some insight into that feature. :D

[Guapo]

I do, however, need to figure out how to set rider presets. Haven't done that yet. Maybe the owner's manual will have some insight into that feature. :D

I didn't know it would do that. Let me know what you find.:ro:

[Duncan]

Funny thing is it happened once surfing with my son...evidently surfing at 20mph isn't much fun:D

Well, wakeboarding at 35 is no fun either :p I have gotten into the habit of thinking "speed surge, it will slow down in a bit" while riding ... then yesterday it did not slow down. Driver did not notice immediately. I dropped off just about when the boat was shifted to neutral.

And I have not yet done my pre-sets (though I need to).

I should mention that I doubt it is related to a low battery issue -- I keep a smart trickle charger plugged in all the time while on the lift.

[Ks]

I hope Tige reads this thread.

I have the same problem and I do have the latest firmwear ( as of 2 week ago) the problem is still there and needs to be fixed by Tige ASAP.

I know my dealer has been very vocal for me to Tige but they are not listening.....

It is not just 09 boats, I had it on my 08 as well.....


Fix it!! It is my only complaint!

Here is what I do:


Make sure you see the "more throttle" in the message screen.before you pull, If it is not displaying that..speedset will not catch... To fix this with the boat still on and the Speedset engaged.. hit the middle button to adjust the speed up or down by one click and then return to your set speed and then hit enter again... it will then display the "more throttle" and your good to go.

[ImaPigDog]

I have experienced nearly every symptom described so far plus more. Ours locked up our display and would not reset regardless of power the boat off, etc. Of course, by the time I got it into our dealer, they couldn't recreate the problem and it had reset. I keep complaining about this to my dealer but it is difficult to recreate.

Like Duncan, we have had it surge up to 10 mph beyond what it is set for (before manually shutting down and dropping the rider). It is dangerous if you place your trust in it and are paying careful attention!

Dingle - As far as rider presets, I have found those to be worthless because you can't use them as a starting point and adjust/tweak from there. What happens on ours is that if you hit the up/down arrows to tweak the speed, it actually cycles to the previous/next preset (which may be a surfing/tubing/wakeboarding/skiing speed that is several mph off from what you are towing at. So, if your rider gives you a faster/slower signal, forget about it unless all the presets are in order from fastest to slowest and a small incremental difference. I'm beginning to believe that this functionality was included to check off a box on the marketing material..."why yes, we have rider presets."

[Ks]

[QUOTE

Dingle - As far as rider presets, I have found those to be worthless because you can't use them as a starting point and adjust/tweak from there. What happens on ours is that if you hit the up/down arrows to tweak the speed, it actually cycles to the previous/next preset (which may be a surfing/tubing/wakeboarding/skiing speed that is several mph off from what you are towing at. So, if your rider gives you a faster/slower signal, forget about it unless all the presets are in order from fastest to slowest and a small incremental difference. I'm beginning to believe that this functionality was included to check off a box on the marketing material..."why yes, we have rider presets."[/QUOTE

You can change the speed while in cruise mode and underway:

Here is what you do:

Before you hit the "up" and "down" buttons you must hit the middle button 1st, that will bring the cursor to the set speed, then use the "up" or "down" buttons to adjust speed and then hit the "middle button" again and the boat will adjust to the new set speed..


Hope that helps.

[Guapo]

I've only had the boat for a few months and haven't looked into the presets. Any advice on how to access that feature...or should I simply stop being lazy and look at my owners manual?;)

[dingleberry]

I've only had the boat for a few months and haven't looked into the presets. Any advice on how to access that feature...or should I simply stop being lazy and look at my owners manual?;)
Well, I've had mine for about 11 months, and so far the lazy method hasn't been effective. So, I'm thinking that some type of reading/research may be in order. :D

[Carter13]

I sure do miss my SpeedSet. :D

[Duncan]

Well, I've had mine for about 11 months, and so far the lazy method hasn't been effective. So, I'm thinking that some type of reading/research may be in order. :D

You mean condensed reading/research in this TO thread by someone who figured it out? :bo:

Or the actual manual? :eek:

[dingleberry]

You mean condensed reading/research in this TO thread by someone who figured it out? :bo:

Or the actual manual? :eek:
Unfortunately, I mean the manual. :eek:

The pointers given in this thread are great for adjusting while operating. But, so far, I still don't know how to set the individual presets. :confused: Not really looking forward to trying to decipher the manual. :p

[ImaPigDog]

You can change the speed while in cruise mode and underway:

Here is what you do:

Before you hit the "up" and "down" buttons you must hit the middle button 1st, that will bring the cursor to the set speed, then use the "up" or "down" buttons to adjust speed and then hit the "middle button" again and the boat will adjust to the new set speed..


Hope that helps.

KS - Thanks! :ro::ro::ro:

I'll give that a try the next time we are out.

[Guapo]

Unfortunately, I mean the manual. :eek:

The pointers given in this thread are great for adjusting while operating. But, so far, I still don't know how to set the individual presets. :confused: Not really looking forward to trying to decipher the manual. :p

I'm with dingleberry on this one. :( I guess I'll have to break out the manual...unless anyone will tell us how its done and spare us the agony;)

[rushin]

I never new there were pre-set's on speedset. Is this on all year's speedset's?

[dingleberry]

I never new there were pre-set's on speedset. Is this on all year's speedset's?
I think it's only the newer ones. Not sure if it was a feature before the 09's.

[da.bell]

Yes, the presets are only for the 2009 models so far. :(

[rushin]

Yes, the presets are only for the 2009 models so far.

DAMMITT.................man :mad::mad::mad:

[majestic]

I seem to have random issues. Yesterday we were set at 12 went to wide open throttle and it reset to 20. I have also had it reset it self to 50 and to 0.

[Ks]

The memory preset's will remember the last speed you set that profile to..

So... to change the presets go into the speedset mode ( cruise one) Select the memory you want to edit:

Hit the midle button to choose it.. now your in memory #.... (whatever you chose)

Hit the enter button again. it will put the cursor up to the speed, adjust the speed to what you want it to be and then hit enter again.. that speed will be saved until you change it.

simply scroll through all the memory and do th same thing until they are set to your liking.


I pretty much just surf.

So mine are set as:

#1) 9.6
#2) 10.2
#3 10.6
#4) 11.2
#5) 11.6

That way we can go faster or slower on the fly depending on what we are doing with taps and weight.


Have you guys explored the other options? Like the depth gauge that draws the bottom of the lake in shallow water? lots of cool stuff!

[Duncan]

A few issues over the weekend.

Consistently failed to catch if approaching wakeboard target speed slowly. This was an issue with trying to perfect so called "pro starts" (rider is upright in water with board under them, so pull makes them rise straight up and out, then accelerate to not bury the nose when straightening the board). I found that you can do a slow start just past idle but then need to jam it down (vs slow start followed by smooth throttle down to target, which rarely catches).

Dropped out once while wakesurfing. Using a modified tip from above (thanks Ks), I turned Speedset off at the toggle switch and back on, then hit enter so it picked up the current speed. Seemed to work like a charm. Of course, it would be better if there was no drop in the first place.

[kerlee]

Got mine back from the dealer, the processor was changed out. I took it to the lake and put it through a series of test. all worked well.
1. Idle, set speed for 20mph, full throttle, locked into cruise at 20mph, 1st try no problem
2. Idle, set speed for 20 mph, intial full throttle, backed off as speed climbed into low teens, held at mid teens then creeped up slowly, again locked in no problem
3. idle, speedset off, took it up to mid 20's, turned on cruise, hit middle speedset button, locked into current speed, and speedset locked in pretty easy

no blackout screens, etc.
Later in the day, I had 2-4 occasions of overthotttling when either creeping up to the speedset or going full throttle trying to pull up a slalom skier.

Will take out to the lake again this afternoon.

Maybe this is the best it gets, with intermittent overthrottling by the speedset and inability to lock in to cruise. I have looked at the manual and followed the directions. Will give update on today's trip.

[Duncan]

^^^
By overthrottle, do you mean it went a few mph over and then crept back down. Or it just shoots past target and keeps going.

Was the processor change out (i) in case of a faulty processor or (ii) to update to a newer version processor.

Thanks!

[kerlee]

overthrottle- just shoots past and keeps on going
The dealer replaces the processor completely.
Took the boat out today. Had 2 episodes of screen freeze up, which required the engine and cruise control to be turned off. Also had a few more episodes of overthrottle when approaching the set cruise speed slowly and a couple of episodes when going straight from idle to full throttle. I did notice that if you did the latter, and the rpm did not start to slow down about 2mph below the set cruise speed, it was going to shoot past the set speed. I sent an e-mail to the dealer regarding the above and am waiting to hear back. Maybe this is the norm for the speedset feature? If it is then it does not make sense to keep changing the processor out. Is there anybody out there that has speedset that works everytime no matter who is driving?

Thanks

[dingleberry]

...Is there anybody out there that has speedset that works everytime no matter who is driving?

I haven't had a single issue (yet!) of shooting past the set speed, losing the set speed, or freezing up (that I can remember). I have had a couple issues that were tracked back to a faulty operator. :rolleyes: However, I doubt that I have used the speedset as much as many of you.

Great - I have virtually guaranteed now that I will have major problems next time out. :p

[kerlee]

Just an update, reviving this issue.
My boat is still having the same problems even though the speedset has been changed out. "overthrottling" defined as the speedset not locking in at desired speed and the boat accelerating past desired speed. And the freezing up of the screen. I now have 80 hours on my boat and plan to have these recurring issues addressed at the winterization visit to the dealer. I am going to take pics of the screen to show the frozen display, which requires a complete shutdown of the engine to reset it. To all those that have been having the same problems, it would be good to get an update from yall so that maybe TIGE can address this nuisance problem.

[Duncan]

Just an update, reviving this issue.
My boat is still having the same problems even though the speedset has been changed out. "overthrottling" defined as the speedset not locking in at desired speed and the boat accelerating past desired speed. And the freezing up of the screen. I now have 80 hours on my boat and plan to have these recurring issues addressed at the winterization visit to the dealer. I am going to take pics of the screen to show the frozen display, which requires a complete shutdown of the engine to reset it. To all those that have been having the same problems, it would be good to get an update from yall so that maybe TIGE can address this nuisance problem.

Same here. I have the updated processor in our 09 RZ2 (over 90 hours) but that did not address overthrottle and drop out. I have had the freeze issue but not very often.

With Tige having moved on to a new system for 2010, I wonder what the chances are to get these software bugs ironed out?

[ImaPigDog]

We are still having the same problems also. We "overthrottled" at least four different times the last time out. SpeedSet would be engaged and holding at a particular speed. Without notice, it disengaged and the display is showing the "Main" screen. Our dealer told us that we are on the latest firmware available.

We have had the screen freeze and not be able to recover, even after shutting off the engine.

Be careful to not bury the throttle far past the speed that you are trying to manage. Otherwise, it can quickly climb to 10+MPH over what was intended. This has the potential to be very, very dangerous.

[Guapo]

Ditto here with all said above. Mine wasn't as problematic as some of yours until Labor Day weekend. I'll see what they can do at my winterization visit. I agree that with the new tige touch system out, we may get pushed to the side a bit....less need to upgrade our system. I can live with it for now as mine works 95% of the time. As murphy would have it, it messes up when I have one of my younger, more timid kids trying to learn to surf...at 20mph instead of 10.5 because of the "over shoot".

[Tanner]

I have a feeling the overshoot is in the throttle by wire adjustment.

It's not limited to Tige's speedset, or PCM either.

We're having the exact same issue w/ Perfect Pass and an Indmar on a buddies new Supra. So totally different brands yet identical problems... INCLUDING the freezing of the screen.

[Guapo]

I have a feeling the overshoot is in the throttle by wire adjustment.

It's not limited to Tige's speedset, or PCM either.

We're having the exact same issue w/ Perfect Pass and an Indmar on a buddies new Supra. So totally different brands yet identical problems... INCLUDING the freezing of the screen.

That's makes me feel better and worse...misery does love company:D

[Ks]

I hope Tige reads this thread.

I have the same problem and I do have the latest firmwear ( as of 2 week ago) the problem is still there and needs to be fixed by Tige ASAP.

I know my dealer has been very vocal for me to Tige but they are not listening.....

It is not just 09 boats, I had it on my 08 as well.....


Fix it!! It is my only complaint!

Here is what I do:


Make sure you see the "more throttle" in the message screen.before you pull, If it is not displaying that..speedset will not catch... To fix this with the boat still on and the Speedset engaged.. hit the middle button to adjust the speed up or down by one click and then return to your set speed and then hit enter again... it will then display the "more throttle" and your good to go.


It has been 6 months since I posted this, TIge has given my dealer nothing to fix this issue and potential safety issue.. Has anyone gotten a solution for their dealer on the problem?

[Guapo]

It has been 6 months since I posted this, TIge has given my dealer nothing to fix this issue and potential safety issue.. Has anyone gotten a solution for their dealer on the problem?




When I took my boat to my dealer for winterization and a few warranty items, I had them address this issue. He updated mine with the new firmware (or something like that...I'd have to pull the ticket); however, I obviously haven't had it out since to see if it fixed it or not. Also, that is the first update mine has had, so it may very well be the same one you already have. :confused:

[Duncan]

Another updated processor flash over the winter has not resolved SpeedSet issues on our 2009 RZ2. The set will occasionally (about once an hour?) overshoot the set speed requiring it to be reset.

New this season -- the screen "blanks" out. Engine has to be turned off and back on to reset the screen. This has only happened when SpeedSet is engaged.

Anyone else having continued drop out problems? Anyone had a successful fix?

[Ks]

Mine does the same thing!.. Totally frustrating~

I feel like all of us 09 owners are being forgotten by Tige!

Keep this thread on the top for a while...

Like I said, it is MY ONLY COMPLAINT about my boat and it is one that has me baffled why Tige wont fix it.

[Guapo]

I've only had the boat out one weekend this year (darn baseball...). My speedset still drops out about once an hour as well. I have to turn it off, turn it back on and re-set the speed. Shouldn't be like this. My screen hasn't blanked out...hope it doesn't happen...keep you posted.

[rmason256]

Mine does everything that everyone else has explained. I have 80 hours on mine and it acts up everytime I take it out. Very frustrating. My dealer keeps telling me they are waiting to hear from Tige. This needs to be fixed. Other than that love the boat.

[Ks]

I hate Murphy's Law.

Last two times I have been out, My screen has just blacked out... It has not done it during speed set use, just under normal operation. But this is very frustrating, because the only way I seem to be able to reset it is to turn off the boat and then re start.

Also.......My fuel gauge is now not working, the display always reads 98% no matter what fuel level I have, not sure if it is related to the above but it seems to have started about the same time.

I am becoming a frustrated owner!

[Duncan]

Also.......My fuel gauge is now not working, the display always reads 98% no matter what fuel level I have, not sure if it is related to the above but it seems to have started about the same time.

My fuel gauge has never worked. Over the winter, I had the dealer replace the sending unit but that did not work. Still reads 98%.

Last season I put in a fuel flow meter, which I love. It is usually +/- 1 gallon from actual use. Highly recommended.

[Ks]

WOW- Doesn't that bother you Duncan? I mean if these were our day to day vehicles wouldent you be demanding the dealership to fix the fuel gauge? I know I would, now that mine has stopped working ( the boat is 11 monts old!) I am ready to give Tige a piece of my mind.. These are not cheap investments, I expect my boat to be able to tell me aprox how much fuel I have left.. Is that asking to much? ( not directed at you but more Tige)

I am on my 3rd Tige in 3 years, I never thought I would say this but I really becoming frustrated with the lack of service we are all getting from Tige.

[Duncan]

WOW- Doesn't that bother you Duncan? I mean if these were our day to day vehicles wouldent you be demanding the dealership to fix the fuel gauge? I know I would, now that mine has stopped working ( the boat is 11 monts old!) I am ready to give Tige a piece of my mind.. These are not cheap investments, I expect my boat to be able to tell me aprox how much fuel I have left.. Is that asking to much? ( not directed at you but more Tige)

I actually think the stuck fuel gauge is a product of the fuel sending unit in the tank always getting stuck from being leaned over with the rub rail in the water while surfing. At least I keep telling myself that.

It does bother me a bit but I trust my dealer (State-a-Mind, woot!) and they have tried to fix it. Btw, the dealer has never suggested it is because of the surf lean, that is just my idea.

Ironically, our Nissan Armada has fuel sending unit issues and is getting fixed. But that is different--most people acknowledge that a boat fuel meter is almost worthless even when it is "working".

My solution was to get something I can trust -- a fuel flow meter.

[Ks]

Hi Duncan,

My dealer is awesome as well but I get the feeling he is hitting his head against the wall with Tige on this issue.. There is at least 4 boats here that I have heard about having the issue from owners.

This has to be fixed...

My fuel gauge worked very well for the 1st 94 hours, then the problems started Black screen and fuel gauge not working.. Why? that is my question...

I understand we all enjoy our boats from weekend to weekend, but our boats are under warranty right now and Tige is not doing a thing to help us... I do not want history to repeat itself like in 06.. Where there was a similar issue and Tige simply stalled on a fix until the boats were off of warranty.

My dealer is top notch and I am sure he will install the Fuel meter for me, but he should not have to try to put a bandade on Tige's problem.

Like I said keep this thread on top for a while and force them to read it. Our dealers have all tried for us, now it is our turn..

[Ks]

Guys:

If you can please post pics of your fuel gauge stuck at 98% and your blacked out screens.

Next time mine does it I will take a pic and post..

Like they say a picture is worth a 1000 words:)

[Ks]

Update:

Hi Guys, just wanted to give you an encouraging update.

I contacted to Harvey ( nice guy) @ Tige, he is in charge of customer service and warranty.

I spoke to him in great detail about the issues and concerns we are all having with 09 electronics.

1st things 1st, make sure you have Version 2.0 firmware on your boat. ( I did) but that is the latest.

Long story short, Tige is sending a new updated screen, new Fuel sending unit and a new ECM computer. Basically swapping out everything that controls the speedset, screen and fuel monitoring.

Harvey also has now spent time explaining our issues to engineering and they are now aware and looking into fixes and updates.

I am very happy and satisfied with Harvey's response to the issue and I will keep you posted how the new parts work.

Fingers crossed.

[rmason256]

Update:

Hi Guys, just wanted to give you an encouraging update.

I contacted to Harvey ( nice guy) @ Tige, he is in charge of customer service and warranty.

I spoke to him in great detail about the issues and concerns we are all having with 09 electronics.

1st things 1st, make sure you have Version 2.0 firmware on your boat. ( I did) but that is the latest.

Long story short, Tige is sending a new updated screen, new Fuel sending unit and a new ECM computer. Basically swapping out everything that controls the speedset, screen and fuel monitoring.

Harvey also has now spent time explaining our issues to engineering and they are now aware and looking into fixes and updates.

I am very happy and satisfied with Harvey's response to the issue and I will keep you posted how the new parts work.

Fingers crossed.

I too have spoke with Harvey and he is a great guy. He told me the same thing and said they will get this fixed. Good News. He seems to really care and wants to get this right. I have to check my version firmware and get back to him.

[ajholt7]

BTW, it is no just the 09's. I have had a few issues with my 08.

[majestic]

My 08 drops out about once an hour.

[Ks]

I too have spoke with Harvey and he is a great guy. He told me the same thing and said they will get this fixed. Good News. He seems to really care and wants to get this right. I have to check my version firmware and get back to him.

What is interesting about that is that he told me, (Wed) That mine in the 1st he has heard of the problem...Not sure when you talked to him but I think we need to keep presure on them in order to get a real fix..

Magestic- Call him and tell him your issues, Get open comunication going between the dealer and Harvey.

Tige has to fix this...

[kerlee]

I took mine for winterization and they updated the firmware at that time. Since then it has been pretty good compared to before. Like others have described we used to have the screen go blank and be frozen with the only way to reset would be to restart the boat. Since the update that issue had not recurred. As far as overthrottling, that happens occasionally depending on who is driving. If the driver is experienced then they can usually lock in pretty easily but if the driver is a novice and they hesitate when accelerating, then the chance of overthrottling goes way up. I have found that once the rider gets out of the water, go ahead and keep on accelerating, when you are about 3-4 mph below your target speed, back off every so slightly, then go ahead and push the throttle all the way down in one smooth movement.

[Ks]

Kerlee,

Sounds like you wake board...we only surf It's pretty hard to shoot for 6mph, and then dial into 11 like you suggest ESP when someone else is driving the boat.

I'm glad yours is working so far but I can not stand mine..... and want it fixed.

Anyways we all have the latest firmware and the problem is real, has your screen blacked out yet? If not it will... I have a 110 hours on my boat, the last 25 hours have been the worst for these elec problems



Tige is sending new parts for my boat.... I will keep you posted

[Guapo]

Please do keep us posted. Mine has 88 hours on it. No black screen yet, but the speedset still drops out every hour or so. You're right, it sucks when surfing.... Sounds like I might need to call Harvey.

[Duncan]

I have 150 hours on our 09 RZ2 and still get Speed Set drop outs, frozen screens, and blank screens.

The dealer (State-a-Mind, woot!) let me know the current flash software is version 2.0.8. I had 2.0 I think. I am eager to see if this helps.

[EMGE]

I have all the problems in this thread in my 09 22VE. My dealer, who is the importer to Australia, so I am dealing with the top guy has had the firmware updated now 6 times. He tells me they have replaced the computer that controls the system and just recently replaced the screen. Nothing has worked. When I complained again, I was told that no one else has had this problem. This thread confirms he either doesn't know or he isn't completely truthful. I got onto the mechanic that does the work on my boat and expressed concern, only to be emailed a wiring diagram. Hopefully you guys can get to the bottom of this so I can prove to our importer who seems interested only in the next sale or social event, that there is a solution to this problem.

[ajholt7]

I have 150 hours on our 09 RZ2 and still get Speed Set drop outs, frozen screens, and blank screens.

The dealer (State-a-Mind, woot!) let me know the current flash software is version 2.0.8. I had 2.0 I think. I am eager to see if this helps.

I just talked to Stateamind about mine. They said they had one another one to flash, I guess it was yours. I'm gonna take mine up there this fall.

[Ks]

I have all the problems in this thread in my 09 22VE. My dealer, who is the importer to Australia, so I am dealing with the top guy has had the firmware updated now 6 times. He tells me they have replaced the computer that controls the system and just recently replaced the screen. Nothing has worked. When I complained again, I was told that no one else has had this problem. This thread confirms he either doesn't know or he isn't completely truthful. I got onto the mechanic that does the work on my boat and expressed concern, only to be emailed a wiring diagram. Hopefully you guys can get to the bottom of this so I can prove to our importer who seems interested only in the next sale or social event, that there is a solution to this problem.

I'm sorry to hear your troubles, Tige knows about this on going problem. Take pictures and stay active on this thread. The problem is one thing how they handle fixing it will determine what brand of boat I buy next.... And so far I have bought a new tige every year for the past 3 years! ( a VE and two RZ2s)


They need to know the 09 owners aren't going to settle for this!

[EMGE]

I'm sorry to hear your troubles, Tige knows about this on going problem. Take pictures and stay active on this thread. The problem is one thing how they handle fixing it will determine what brand of boat I buy next.... And so far I have bought a new tige every year for the past 3 years! ( a VE and two RZ2s)


They need to know the 09 owners aren't going to settle for this!

I told the importer today that I went to the forum with this problem. He tells me he has emailed Rick Correll vp/general manager of Tige and would keep me posted. Any info I get, I will pass onto the thread. Safety in numbers sometimes, but still a shame it has to come to this.

I am with you, the Tige out performs the other boats I have owned and tried, but getting things sorted quickly is worth more to me so I can spend my free time with my family and friends.

[majestic]

I'm sorry to hear your troubles, Tige knows about this on going problem. Take pictures and stay active on this thread. The problem is one thing how they handle fixing it will determine what brand of boat I buy next.... And so far I have bought a new tige every year for the past 3 years! ( a VE and two RZ2s)


They need to know the 09 owners aren't going to settle for this!

KS,

It is not just the 09 owners. I have had the speed set drop out when I was surfing and I asked the driver to adjust the speed up a couple of clicks and the boat took off. I have also had it drop out when pulling a rider up and it was quite a ride when your holding a rope and not expecting the boat to keep gaining speed.

This is a safety issue!

[Duncan]

The 2.0.8 flash is going on our 09 RZ2 now. I will post up after next weekend re any difference it makes.

I note that in this thread and in other places, people have noted this drop out is not just a Speed Set phenomena and is observed in other systems, such as Perfect Pass. The cruise control drop out might be a general reflection of the difficulties in controlling a modern engine and not a Tige-specific problem.

Screen lockups and blanks are a different story. These issues seem firmly rooted in local software.

[Ks]

KS,

It is not just the 09 owners. I have had the speed set drop out when I was surfing and I asked the driver to adjust the speed up a couple of clicks and the boat took off. I have also had it drop out when pulling a rider up and it was quite a ride when your holding a rope and not expecting the boat to keep gaining speed.

This is a safety issue!

I hear ya.... My 2007 VE was perfect I never had single drop out. Then with my 2008 RZ2 I had the drop out maybe 1 time out of 30 pulls... I spoke to my dealer then and let him know my thoughts.... And concerns... That was part of my decision to go to PCM power in the 2009 RZ2 expecting the problem to be solved.... LoL

[Ewok]

This just happened to me tonight. I was surfing, wife was driving and when she tried to pick me up the speed set screen froze and wouldn't turn off. Turned off engine, let computer reboot and it worked fine for the rest of the evening set. I picked my boat up from the dealer a week ago today and it has the latest firmware version. Sounds like a confirmed problem, hopefully the find a fix soon, any simlar problems such as this with the tige touch screen?

[ajholt7]

Duncan, did the flash fix your problem? I don't want to tow my boat 3hrs to Stateamind if the flash doesn't fix it.

[Duncan]

Duncan, did the flash fix your problem? I don't want to tow my boat 3hrs to Stateamind if the flash doesn't fix it.


The flash update was 2.0.H (note 2.0.8 as indicated above).

I was at Lake Kincaid, IL, for the weekend with a new flash on the dash and a new PCM engine flash (to counter the engine alarms when surfing).

The very first wakeboard pull on Saturday with the new dash flash was a wild overshoot, and that was a throttle down pull (i.e., not the troublesome soft throttle pulls that usually trigger). After that, I could not get the Speed Set to catch for three or four pulls no matter what I tried (soft pull, hard pull, everything in between). Then all of a sudden it started working and the Speed Set would catch.

Unfortunately, this lasted only about an hour until my speedometer (both digital and analog) went out. I dove under with goggles and the wheel spun freely. The speedo stayed dead until about an hour before we left on Sunday, when it came back on--first, the digital speedo came back on, followed by the analog speedo about 5-10 minutes later.

I have no idea if the speedo failure is linked to the new flash or is some other electrical/mechanical issue. The boat is at the dealer now and I will provide an update as to what they say.

[Guapo]

:eek::eek: Keep us posted...and thanks for being the guinea pig for us...:p

[Ks]

Is 2.0.H new? I think that is what I have had in my boat for some time ( will check)

I have never seen a PCM engine alarm?? Can you describe the issue.

Tige is sending a new computer for my boat and Justin ( head engineer @ Tige) is personally flashing it... Not sure if it will have just a fresh flash or a beta flash.. but either way I will report back to my dealer and you guys as soon as the new stuff is in the boat.








QUOTE=Duncan;430685]The flash update was 2.0.H (note 2.0.8 as indicated above).

I was at Lake Kincaid, IL, for the weekend with a new flash on the dash and a new PCM engine flash (to counter the engine alarms when surfing).

The very first wakeboard pull on Saturday with the new dash flash was a wild overshoot, and that was a throttle down pull (i.e., not the troublesome soft throttle pulls that usually trigger). After that, I could not get the Speed Set to catch for three or four pulls no matter what I tried (soft pull, hard pull, everything in between). Then all of a sudden it started working and the Speed Set would catch.

Unfortunately, this lasted only about an hour until my speedometer (both digital and analog) went out. I dove under with goggles and the wheel spun freely. The speedo stayed dead until about an hour before we left on Sunday, when it came back on--first, the digital speedo came back on, followed by the analog speedo about 5-10 minutes later.

I have no idea if the speedo failure is linked to the new flash or is some other electrical/mechanical issue. The boat is at the dealer now and I will provide an update as to what they say.[/QUOTE]

[Guapo]

Next time I'm out I'll take a picture of it...assuming it happens. The screen changes to a "Warning Service Engine" message.

[ajholt7]

How do you check your software version?

[Guapo]

I'm not sure...I assume the dealer does it???

[Ks]

Just checked my boat and 2.0H is what I have, this is NOT a new flash.. It might be the latest but it is not new, every 09 should have this loaded as it came out Aug of 09, Or at least that is when my dealer installed it on my boat.

How to check:

Turn key on but do not start boat. Hit the middle SS button then toggle through the "up" and "down" buttons until you see 'Set up" hit the middle button and then scroll down to "About system" hit the middle button once more and the flash ID with show up on the screen with a "OK"

[Guapo]

Just checked my boat and 2.0H is what I have, this is NOT a new flash.. It might be the latest but it is not new, every 09 should have this loaded as it came out Aug of 09, Or at least that is when my dealer installed it on my boat.

How to check:

Turn key on but do not start boat. Hit the middle SS button then toggle through the "up" and "down" buttons until you see 'Set up" hit the middle button and then scroll down to "About system" hit the middle button once more and the flash ID with show up on the screen with a "OK"

Thanks...I'll check mine out next time on the boat. My dealer installed the latest flash over the winter...so I assume that's what I have...

[EMGE]

Has anyone got any closer to having this resolved?

I am still waiting on information back from my dealer. He says medallion have a unit in testing at the moment and couldnt find a fault when they bench tested and now need to install it into a boat to see for themselves.

Any other info anyone has would be good to hear.

[Ks]

I have had my new computer ( and new software update) in the water twice now...

My dealer swapped out the complete computer and had the head Tige engineer (Justin) flash it to make sure it was done right.


The 1st day was pretty promising, we used it about 40 times and it never once did it not catch :) but it did drop out once, meaning while surfing the computer screen returns back to the main screen. This does not affect the speed but does require a reset before the next pull. Overall not perfect but not dangerous anymore like when it does not catch.

The 2nd day (yesterday) we used it again for around 40 pulls and again it dropped out once while in motion. But, this time it also did not catch twice causing the boat to speed past the set point :( again this is a very dangerous thing if you do not have a experienced driver.

The latest flash seems to help with both problems but does not solve them :(

I hope TIge stays on this and works with all the owners as it really needs to be fixed to make the boat 100% safe in my opinion.

[Ewok]

I have about 50 hours on my boat and I've had to reset it a few times and had it not catch twice as stated above. Luckily I was surfing and when it got too fast I let go of the rope. When I get my boat in for winterization I'll check to make sure I have the latest flash but I think I have the latest one. Are any 2010 owners having this problem?

[WABoating]

I have about 50 hours on my boat and I've had to reset it a few times and had it not catch twice as stated above. Luckily I was surfing and when it got too fast I let go of the rope.

My new 24Ve wasn't "catching" every time during the two days we had it in the water before winterization, but I presumed it was lack of experience on our part. Now I'm not so sure. We'll pay close attention next season.

[Ks]

I have about 50 hours on my boat and I've had to reset it a few times and had it not catch twice as stated above. Luckily I was surfing and when it got too fast I let go of the rope. When I get my boat in for winterization I'll check to make sure I have the latest flash but I think I have the latest one. Are any 2010 owners having this problem?

As far as I know it was 2008 and 2009 boats.. have not heard or seen it in 2010 boats. depending on the computer/flash you have, you could see this issue a lot.. like three out of ten times.. ( I did with my 09 boat on the 1st computer)

I have talked to Tige customer service about this and they claim they have never had this complaint or issue from a customer or dealer.. yet everyone with a 09 boat that has read this thread and posted has complained here about the issue... Tige reads this thread.. so draw your own conclusion. I have an excellent dealer and I am fortunite to have him stay on top of this problem for me and his other customers.

To me surfing is the most dangerous because the rider is expecting to be pulled @ 10-12 mph not 22 mph.. not to mention with the boat leaning it is not safe to be going that speed.....BE CARFUL!

[EMGE]

The importer of Tige into Australia called me last week to tell me some good news. Since my original post he has been onto this every week to find a solution. During this time he has been to Tige and picked up a new mini box that Justin programmed personally and installed it into my boat. Much better but not 100%. he tells me that medallion have now found the glitch in the software causing the speed set to hang and screen to shut down, now that they have seen this first hand they can address it and have it fixed for good. I haven't heard back from him with the fix yet, but it sounds like we are getting there.

[Duncan]

The importer of Tige into Australia called me last week to tell me some good news. Since my original post he has been onto this every week to find a solution. During this time he has been to Tige and picked up a new mini box that Justin programmed personally and installed it into my boat. Much better but not 100%. he tells me that medallion have now found the glitch in the software causing the speed set to hang and screen to shut down, now that they have seen this first hand they can address it and have it fixed for good. I haven't heard back from him with the fix yet, but it sounds like we are getting there.

Excellent news! Looking forward to further updates. Perhaps we all will have a new flash ready come Spring. :ro:

[Ks]

The importer of Tige into Australia called me last week to tell me some good news. Since my original post he has been onto this every week to find a solution. During this time he has been to Tige and picked up a new mini box that Justin programmed personally and installed it into my boat. Much better but not 100%. he tells me that medallion have now found the glitch in the software causing the speed set to hang and screen to shut down, now that they have seen this first hand they can address it and have it fixed for good. I haven't heard back from him with the fix yet, but it sounds like we are getting there.

Awesome!

[WABoating]

I have a 2009 24Ve and (believe I) have experienced this, even in the first two days of operation. I am watching this thread with GREAT interest and hope that Spring 2011 will reveal a firmware update that resolves it.

Thanks for pursuing this, and keeping us informed!

[EMGE]

Well I think the problem is solved. The importer told me that medallion had replicated the problem and delivered a new box to him for my boat. Plugged it in on the weekend, put 12 hours on the boat, sufing, boarding and skiing. Didn't miss a beat. No shut downs, speed set engaged every time in both memory mode and manual mode. Maybe my wife will let me keep the boat now and not buy a malibu. Happy days.

[Duncan]

Any US users obtain a similar fix or info?

[WABoating]

Any US users obtain a similar fix or info?

I have been watching this thread with intense interest. As soon as my boat is out of storage and its automated ballast system installed, I'll be running extensive tests on the SpeedSet system. If I see these problems, I'll contact Tige and report back here.

[Duncan]

My dealer just let me know Tige is shipping out the part with new software pre-installed.

Hope this is THE fix :ro:

[EMGE]

Sorry to report, but after 15 hours my screen shut down again. It's only happened once but still frustrating all the same. I reported it to the importer but haven't heard back as yet. Good news is that the speed set hasn't missed a beat. Catches every time accept now when I use it in manual mode, drive up to the speed and press set, I need to back off slightly for it to engage, no big deal though.

[EMGE]

Ok. Problem solved. The importer/dealer told me that because the problem doesn't occur as regularly as it used to that they deem the problem solved. After all in his words, he has a mobile phone that shuts down too. I decided not to put up with it and his s¥+*t service and excuses and traded it for a Malibu. :bs:
Sorry Tige, I tried for 2 1/2 years to get my boat right, but these guys have got a long long way to go with their people skills to keep customers happy.

[Iwndr]

Ok. Problem solved. The importer/dealer told me that because the problem doesn't occur as regularly as it used to that they deem the problem solved. After all in his words, he has a mobile phone that shuts down too. I decided not to put up with it and his s¥+*t service and excuses and traded it for a Malibu. :bs:
Sorry Tige, I tried for 2 1/2 years to get my boat right, but these guys have got a long long way to go with their people skills to keep customers happy.

I think I would get a bit disheartened if a dealer compared my Tige to a Cell Phone also...... Hope you have better luck with your new dealer EMGE and stick around:ro:

[WABoating]

I think I would get a bit disheartened if a dealer compared my Tige to a Cell Phone also...... Hope you have better luck with your new dealer EMGE and stick around:ro:

I asked this before and didn't get a response: Is it possible to integrate a GPS into the speed control on a Tige? Maybe you could just retrofit your own solution if the factory can't resolve it.

Anyone know? Can a GPS be integrated?

[thtrog]

I asked this before and didn't get a response: Is it possible to integrate a GPS into the speed control on a Tige? Maybe you could just retrofit your own solution if the factory can't resolve it.

Anyone know? Can a GPS be integrated?

Did it last year and it worked great. Contact Cary to see if it will work for your application.

http://www.nauticlaugic.com/index.html

[WABoating]

Did it last year and it worked great. Contact Cary to see if it will work for your application.[/url]

I don't see Tige listed there, but if I have trouble with my 2009 and Tige can't fix it this will be one of the first calls I make. Thanks!

[Ks]

I have the latest software loaded in my boat, just waiting for good weather to test it out.

Tige needs to stay on top of this.. We all do until its fixed.

[Duncan]

I have the latest software loaded in my boat, just waiting for good weather to test it out.

Tige needs to stay on top of this.. We all do until its fixed.

I would not be surprised if the latest fix is as good as it gets. The reality of the situation is the medallion controller, hardware, and software interface dates back to 2009 with models after that time running a different system.

[WABoating]

Does "Medallion" refer to the pre-TigeTouch system?

[Duncan]

Does "Medallion" refer to the pre-TigeTouch system?

Medallion is the brand of the instrument cluster controller. It is probably the same brand on the new Touch systems but perhaps a different model controller.

http://www.medallionis.com/

Edit ... it is the brand of controller on the Touch system per the Medallion website.

[zad0030]

Medallion is the manufacturer of the dash systems used in many boats today. Pretty much why the reason most boats have their own version of Mali-view or Tige Touch.

[WABoating]

OK, thanks for the clarification. If Tige stops supporting earlier versions, perhaps we can still get support from Medallion directly... if not actual solutions, at least the documentation necessary to do our own research and revisions.